Compliments and Complaints

Community Connect Transport respects all the rights of all individuals to provide compliments, complaints and feedback, and actively encourages feedback, even in the form of a complaint, in order to identify and resolve issues and facilitate opportunities for service improvement.

As such we encourage feedback regarding our services, staff, vehicles, webpage, documentation and any other issue related to our work. We see feedback as a tool for process improvement, and foster a “no blame” culture.
All complaints are managed confidentially, fairly, promptly and without discrimination.

We recognise and promote the right of all clients and their advocates to complain without fear of retribution or compromising the quality of the service they receive. Employees and volunteers are also encouraged to identify problems and make complaints of appropriate nature. They also do so without fear of repercussions.

In the first instance the person is encouraged to raise their compliment or complaint either by filling in the appropriate form (Compliments Form QSE 1.6.2.2 or Complaints Form QSE 1.6.2.1) or speak with the team member concerned if they feel comfortable about doing this. The compliment or complaint can also be made online please click here

You can also download our brochure about our compliments and complaints procedures please click here

Or externally by contacting:
The Manager
Service Funding
Transport for NSW
Locked Bag 5310
Parramatta NSW 2124
Phone: 02 9689 8888

People over 65 years

People aged 65 years and older, or Aboriginal and Torres Strait Islander people aged 50 and older, can contact the Australian Government’s Aged Care Complaints Scheme.

Phone: 1800 550 552
Website: Ageing and Aged Care

People under 65 years

People with disability under the age of 65, or Aboriginal and Torres Strait Islander people under the age of 50, can contact either

The NSW Ombudsman
Phone: 02 9286 1000
Address: Level 24, 580 George St, Sydney NSW 2000
Website: http://www.ombo.nsw.gov.au/complaints

and
National Disability Abuse and Neglect Hotline
Phone: 1800 880 052
Website: http://www.disabilityhotline.net.au/

Additional information

We acknowledge additional information
Family and Community Services Complaints Procedure
Website: http://www.adhc.nsw.gov.au/contact_us/complaints_procedure

We value your input. To assist us in meeting your needs, please provide us with your feedback....provide feedback

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Welcome

We are here to help you with your transport needs. To discuss your specific requirements or if you have any questions please contact us. A member of our Community Connect family looks forward to assisting you.

By providing professional, safe, reliable, and courteous transport services, Community Connect enables people living in their own homes to access services and community facilities, so that they can maintain their health, wellbeing and independence.

For all enquiries please contact us:

Phone: 9490 9500

Email: click here

Fax: 9490 9599

Or go to our Contact Page

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Make a booking

Booking requests can be made online or by contacting our Transport Co-ordinator on 9490 9500

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