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Passenger rights and responsibilities

Passenger rights and responsibilities

As a Community Connect Transport service user you have the right to:
1. Be treated with respect and have your dignity, privacy and confidentiality respected by staff and volunteers
2. Be fully informed about the services available to you
3. Expect an achievable safety standard when involved with transport activities and service
4. Receive a service that is sensitive to you in individual needs, including language skills and background
5. Complain about the service you are receiving without fear of retribution
6. Refuse services without prejudicing your access to services
7. Have someone speak on your behalf when talking to the service about your needs
8. Be consulted regarding planning and evaluation of service

Your responsibilities

As a Community Connect transport service user it is your responsibility to:
1. Act in such a way that respects the rights of other passengers staff and volunteers
2. To respect the confidentiality of information about other clients or team members which you may obtain whilst using the service
3. To notify the staff of any relevant matter that may affect your care or future access to the service
4. To notify the service as soon as possible if you need to cancel or change a booking with the service
5. To play a part in helping the service provide a responsive and professional service
6. To utilise seatbelts and other safety devices as directed by authorised team members





We are here to help you with your transport needs.               

To discuss your specific requirements or if you have any questions please contact us.                                                 

A member of our Community Connect Team looks forward to assisting you.

By providing professional, safe, reliable, and courteous transport services, Community Connect enables people living in their own homes to access services and community facilities, so that they can maintain their health, wellbeing and independence.

For all enquiries please contact us:

Phone: 9490 9500

Email: click here

Or go to our Contact Page


Make a booking

Booking requests can be made online or by contacting  9490 9500




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