Make A Booking
Once you have registered with Community Connect Transport you can make a booking via the website (click on the Transport Service below that you would like to book), or email [email protected] or call our Customer Service Team on 9490 9500. If the phone is unattended please leave a message.
When making a booking please have on hand the following information:
- Your Appointment Time
- Full Destination Address
- Doctor’s Name/Clinic number
- Surgery Contact Phone Number
- Indication of Length of Appointment
Two (2) days prior to your trip you will receive an automated phone call to confirm your pick-up time. For bookings less than three (3) working days out, please call our Customer Service Team on 9490 9500 to check availability.
Not an existing client?
Which service would you like to book?
Select a service from the list below to get started
Registration for New Clients
If you have not yet used our services, you will need to review the eligibility requirements and then register as a new client to Community Connect Transport. We have designed the online process and registration form to be friendly and easy to register so that we can quickly welcome you into our community.
We offer a range of Transport Services to Medical Appointments, Shopping and Social Outings & Events, so once your registration has been processed you will be notified and then it is an easy step to make a booking for our range of services.
Have a question? We’re here to help
To discuss your requirements or for all questions please contact us
Going to the appointment
Your driver will call you approximately half an hour before you are due to be picked up to confirm your booking and to confirm what time you will be picked up.
Your driver will take you to your destination and on arrival will give either you or the receptionist a card with a number to call when you are ready to be taken home. When you call for the return trip, the driver will be able to give you an appropriate time of when they will be there.
Please note: All vehicles are smoke free zones. You are asked to refrain from smoking until you reach your destination.
Seatbelts must be worn by all passengers in all our vehicles.
Cancellations
If you are not able to make your appointment please phone 9490 9500 and let our Customer Service Team know as soon as possible. Please note a cancellation fee of $10 may apply.
Please note: All vehicles are smoke free zones. You are asked to refrain from smoking until you reach your destination.
