Your Rights
As a Community Connect Transport service user you have the right to:
- Be treated with respect and have your dignity, privacy and confidentiality respected by staff and volunteers
- Be fully informed about the services available to you
- Expect an achievable safety standard when involved with transport activities and service
- Receive a service that is sensitive to you in individual needs, including language skills and background
- Complain about the service you are receiving without fear of retribution
- Refuse services without prejudicing your access to services
- Have someone speak on your behalf when talking to the service about your needs
- Be consulted regarding planning and evaluation of service
Your Responsibilities
As a Community Connect Transport service user it is your responsibility to:
- Act in such a way that respects the rights of other passengers staff and volunteers
- To respect the confidentiality of information about other clients or team members which you may obtain whilst using the service
- To notify the staff of any relevant matter that may affect your care or future access to the service
- To notify the service as soon as possible if you need to cancel or change a booking with the service
- To play a part in helping the service provide a responsive and professional service
- To utilise seatbelts and other safety devices as directed by authorised team members
