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Medical and other appointment transport services

Senior citizenCommunity Connect Transport provide a safe, reliable and flexible “point-to-point” transport service to frail aged people, people with disabilities and carers living at home on the Lower North Shore area who are unable to attend their necessary appointments through mainstream transport services (ie public transport, taxis, family, and friends). Our vehicles are selected for ease of access and many are wheelchair accessible. The service covers the NSW local government areas of:
Lane Cove, Mosman, North Sydney, Willoughby.

Please note transport to appointments outside the lower north shore area will be arranged if and when possible.

Eligibility for this service

Man bording busOur services are funded for either older people who need assistance with daily living to keep living independently at home and in their community or younger people who have a permanent functional disability, living in the community and are at risk of premature or inappropriate admission to residential care. Carers of these customers will also benefit from our transport services.

For people over 65 years of age, and for Aboriginal and Torres Strait Islanders over 50 years of age the Australian Government provides help through My Aged Care, which helps you or a carer find the information about aged care services.

This can be as simple as calling the My Aged Care contact centre on 1800 200 422 or visit My Aged Care website. If you need help or have any questions please call Community Connect Transport Services on 9490 9500

When you call My Aged Care, the contact centre staff will ask questions to help understand your needs. My Aged Care provides you with information about:

  • Different types of aged care services
  • Eligibility for services
  • How aged care needs are assessed
  • How to find local services to meet your needs (you are able to select your own service provider). Please advise the My Aged Care team that you wish to use Community Connect Transport Services as your preferred transport provider, if this is the case.
  • Costs of aged care services, including free estimators.

To help you find the right services, the contact centre will ask for your consent to create a personalised client record. A client record holds up-to-date information on your needs and any services you receive. The client record will reduce the need for you to retell your story to the contact centre, assessors and service providers.

National Disability Insurance Scheme (NDIS)

For people under 65 years of age, and for Aboriginal and Torres Strait Islanders under 50 years of age the NSW Government provides help through the National Disability Insurance Scheme (NDIS). The NDIS means a change in the way and how people with a disability access supports. It is about exercising choice and control over those supports – what they are and who will provide them.

For more information please contact Connect Community Transport Services directly on 9490 9500
or visit National Disability Insurance Scheme (NDIS)

How do I book Community Connect?


Bookings are made by our Transport Co-ordinator on 9490 9500. If the phone is unattended please leave a message.

To assist the Co-ordinator whilst making a booking please have your appointment time, full address of destination, doctors name/clinic number and the surgery contact telephone number on hand. Also please advise how long you anticipate the appointment will be.

To help avoid disappointment is it best to book more than 2 working days in advance whenever possible.

If transport is available you will be asked to be ready to be picked up at least half an hour before your scheduled collection time.





We are here to help you with your transport needs.               

To discuss your specific requirements or if you have any questions please contact us.                                                 

A member of our Community Connect Team looks forward to assisting you.

By providing professional, safe, reliable, and courteous transport services, Community Connect enables people living in their own homes to access services and community facilities, so that they can maintain their health, wellbeing and independence.

For all enquiries please contact us:

Phone: 9490 9500

Email: click here

Or go to our Contact Page


Make a booking

Booking requests can be made online or by contacting  9490 9500




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