A new rights-based Aged Care Act
Click to download the Rights of Older People
OPAN Statement of Rights
Click to download the Older Persons Advocacy Network Statement of Rights
The new AGED CARE ACT puts you at the centre of your aged care
Click to download an infographic of people at the centre of aged care
Your Rights
As a Community Connect Transport service user you have the right to:
- Be treated with respect and have your dignity, privacy and confidentiality respected by staff and volunteers
- Be fully informed about the services available to you
- Expect an achievable safety standard when involved with transport activities and service
- Receive a service that is sensitive to you in individual needs, including language skills and background
- Complain about the service you are receiving without fear of retribution
- Refuse services without prejudicing your access to services
- Have someone speak on your behalf when talking to the service about your needs
- Be consulted regarding planning and evaluation of service
Your Responsibilities
As a Community Connect Transport service user it is your responsibility to:
- Act in such a way that respects the rights of other passengers staff and volunteers
- To respect the confidentiality of information about other clients or team members which you may obtain whilst using the service
- To notify the staff of any relevant matter that may affect your care or future access to the service
- To notify the service as soon as possible if you need to cancel or change a booking with the service
- To play a part in helping the service provide a responsive and professional service
- To utilise seatbelts and other safety devices as directed by authorised team members
